Refund Policy
Effective Date: 1st January 2024
Thank you for choosing our digital products. We strive to provide high-quality content and an exceptional user experience. Please read our refund policy carefully.
1. Free Trial Period
All digital products come with a 3-day free trial. During this period, you can explore the product fully and determine if it meets your needs. If you decide to cancel during the trial, you will not be charged.
2. Final Payments
After the 3-day trial, if you choose to continue using the product, your payment will be processed, and it will be considered final. Once payment has been made, it is non-refundable.
3. Cancellation
You may cancel your subscription at any time before the trial ends to avoid being charged. To cancel, please [insert cancellation method, e.g., log into your account, contact support].
4. Refund Exceptions
Due to the nature of digital products, refunds are only considered in exceptional circumstances. These may include:
- Technical issues preventing access to the product that we are unable to resolve within a reasonable time frame.
- Unauthorized use of your account leading to an unexpected charge.
Refund requests must be submitted within 30 days of purchase and will be evaluated on a case-by-case basis.
5. How to Request a Refund
To request a refund, please contact our support team at support (at) connectsaas (dot) com along with the payment details. Be sure to include your order number and a detailed description of your request.
6. Contact Us
If you have any questions about our refund policy or need assistance, please reach out to our customer support team at support (at) connectsaas (dot) com
Thank you for your understanding and for being a valued customer!
Last Updated: 5th July 2024